Privacy Policy

Effective Date: September 3, 2026
 

At Country Living Nursery & Florals, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website or interact with our business.
 

Information We Collect

We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, mailing or delivery information, and other information you choose to provide when contacting us, placing an order, or requesting information.
 

Our website may also collect limited technical information, such as your IP address, browser type, device information, and general website usage information. This information may be used to help us understand how visitors use our website and improve our online experience.
 

How We Use Your Information

We use personal information only for reasonable business purposes, including to:

• Process and fulfill orders or requests

• Respond to questions and customer inquiries

• Communicate with you about your order or our products and services

• Improve our website and customer experience

• Send newsletters or promotional information when you have chosen to receive them

• Meet legal, accounting, or administrative requirements
   

We do not sell or rent your personal information to third parties.

Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business, such as website hosting, payment processing, delivery, or email communication services. These providers receive only the information reasonably necessary to provide their services.

We may also disclose information when required or permitted by applicable Canadian law.
 

Payment Information

If you make a purchase through our website, payment information may be processed securely by a third-party payment provider. Country Living Nursery & Florals does not retain complete credit card or payment account information on our own systems.
 

Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website traffic, and improve your browsing experience. You can adjust your browser settings to manage or disable cookies; however, doing so may affect certain website features.
 

Protecting Your Information

We take reasonable steps to safeguard the personal information in our care against loss, theft, unauthorized access, use, disclosure, or alteration. While we take privacy and security seriously, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
 

Your Privacy Rights

Subject to applicable Canadian privacy legislation, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, or ask questions about how your information is collected and used.

To make a privacy-related request or ask a question about this policy, please contact us using the contact information provided on our website.
 

Changes to This Policy

We may update this Privacy Policy from time to time as our business, website, or legal requirements change. Any updates will be posted on this page with a revised effective date.
 

Contact Us

If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact Country Living Nursery & Florals through the contact information provided on our website.

We appreciate your trust and are committed to handling your information with care and respect.