Refund Policy

At Country Living Nursery & Florals, we take pride in growing and providing healthy plants and beautiful, fresh flowers. Because our products are living and perishable, we have a few simple guidelines for refunds and replacements.
 

Fresh Flowers
All fresh flower sales are final. If your flowers arrive damaged or are not in good condition at the time of purchase, please contact us within 24 hours. Depending on the situation, we may offer a replacement or a full or partial refund.
 

Plants & Nursery Stock
Plants are living products, and their condition can change due to handling, weather, watering, and growing conditions after leaving the farm. If you believe a plant was unhealthy or damaged when purchased, please contact us within 48 hours. We may, at our discretion, offer a replacement plant, store credit, or a full or partial refund, depending on the circumstances.
 

To help us understand the issue, we may ask for a photo of the flowers or plant and your receipt or proof of purchase.
 

We want you to feel good about what you bring home from our farm. While we cannot guarantee the success of a living plant once it leaves our care, we will always do our best to treat concerns fairly and find a reasonable solution.
 

Thank you for supporting our small, locally grown business! 🌿