Effective Date: September 3, 2026
 

Welcome to Country Living Nursery & Florals. By using our website, purchasing our products, or interacting with our business, you agree to the following Terms & Conditions. These terms are intended to provide clear expectations for both our customers and our family-run business.
 

1. Products and Availability

We grow our plants and flowers seasonally and in limited quantities. Product availability, varieties, colours, sizes, and photographs may vary depending on growing conditions, weather, and seasonal availability.
 

We make every reasonable effort to ensure that product descriptions and photographs are accurate. However, because our products are living and naturally grown, slight variations in colour, size, shape, and appearance are to be expected.
 

We reserve the right to change, substitute, or discontinue products when necessary due to availability or growing conditions.
 

2. Orders and Purchases

An order or purchase is not considered confirmed until payment has been received and, where applicable, confirmation has been provided by Country Living Nursery & Florals.
 

We reserve the right to decline or cancel an order when a product is unavailable, incorrectly priced, or when we are unable to fulfill the order for circumstances beyond our reasonable control.
 

If we cancel an order after payment has been received, any applicable refund will be issued to the original method of payment.
 

3. Pricing and Payment

All prices are listed in Canadian dollars unless otherwise stated.

Prices may change without notice. The price applicable at the time of purchase will apply to your order.
 

Applicable taxes, delivery charges, or other fees will be identified at the time of purchase where applicable.
 

4. Fresh Flowers and Living Plants

Fresh flowers and living plants require appropriate care once they leave our farm. While we take care to provide healthy, quality products, we cannot guarantee the long-term performance, growth, or survival of a plant after purchase.
 

Growing success may be affected by factors outside our control, including watering, weather, temperature, soil conditions, pests, disease, transportation, and placement.
 

For information regarding refunds or replacements, please refer to our Refund & Replacement Policy.
 

5. Pickup and Delivery

Customers are responsible for providing accurate contact and delivery information.

Where pickup is offered, customers are responsible for collecting their order within the agreed-upon timeframe.

Where delivery is offered, delivery times may be affected by weather, road conditions, availability, or other circumstances beyond our control. We will make reasonable efforts to communicate any significant changes to delivery arrangements.
 

6. Website Content

All content on this website, including photographs, written descriptions, logos, graphics, and other materials, is the property of Country Living Nursery & Florals or is used with permission.

You may not reproduce, copy, distribute, modify, or use our content for commercial purposes without our written permission.
 

7. Website Use

You agree to use our website in a lawful and respectful manner. You must not use the website in a way that could damage, disable, overburden, or interfere with its operation or with another person's use of the website.
 

8. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, such as payment processors, delivery services, booking platforms, or social media.
 

We are not responsible for the content, privacy practices, availability, or policies of third-party websites or services. Your use of those services may be subject to their own terms and policies.
 

9. Limitation of Liability

We take pride in the quality of our plants, flowers, and customer service. We carefully grow, prepare, and handle our products and make every reasonable effort to ensure they reach you in good condition.
 

Because our products are living and perishable, their condition can be affected by circumstances outside our control, including weather, transportation, watering, pests, disease, and growing conditions after purchase. While we cannot guarantee the long-term performance or survival of a plant or the freshness of flowers beyond their expected lifespan, we want our customers to be happy with their purchase.
 

If you experience a problem with a product or service, please contact us so we can understand what happened and determine how we can reasonably help. Where appropriate, we may provide a replacement, store credit, refund, or another suitable solution in accordance with our Refund & Replacement Policy.
 

Nothing in these Terms & Conditions is intended to take away or limit any rights you may have under applicable consumer protection laws in British Columbia or Canada.
 

10. Changes to These Terms

We may update these Terms & Conditions from time to time as our business, website, or legal requirements change. Updated terms will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms & Conditions.
 

11. Governing Law

These Terms & Conditions are governed by the laws of British Columbia and the applicable laws of Canada.
 

Any disputes will be addressed in accordance with the applicable laws and legal processes of British Columbia.
 

12. Contact Us

If you have questions about these Terms & Conditions, our products, or your purchase, please contact Country Living Nursery & Florals using the contact information provided on our website.

Thank you for supporting our small, family-grown business and for choosing to shop locally.